At FUMIA BRIDAL, we are dedicated to ensuring that your shopping experience is as enjoyable and seamless as possible. We understand that purchasing a wedding dress is a significant decision, and we want you to feel completely confident in your choices. That’s why we have established a comprehensive return policy designed to give you peace of mind.
We strive to deliver high-quality products that meet your expectations. If for any reason your finished dress does not meet those expectations, we want to make the return process as easy as possible. Our refund and return guarantee ensures that you can shop with confidence, knowing that your satisfaction is our priority.
If your dress doesn’t meet your expectations, you can return it for a full refund. However, we want to make you aware that full refunds may not be possible in certain situations. Specifically, if you request color changes, design modifications, or if your order is placed under urgent timelines, or if specific sizing adjustments are needed, these factors may affect your refund eligibility. We will communicate any exceptions before production begins to ensure you are fully informed.
You may return eligible items within 30 days of receiving your order. To qualify for a return, items must be unworn, unaltered, and in their original packaging. This means that the dress should not have been altered or worn to any events prior to the return.
Certain items are not eligible for return. These include custom orders made specifically for you, as well as items purchased during sale events or promotions. We will clearly indicate any non-returnable items at the time of purchase, so you are aware before completing your order.
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